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Processing a Return - Lightspeed
Processing a Return - Lightspeed

Process for returns if your POS is Lightspeed

David Rose avatar
Written by David Rose
Updated over a week ago

Although every POS system doesn't give us the ability to initiate a return from within Run Free (via their API), you can still process a return with these three simple steps.

1. Refund the Customer in Run Free

If you're a Stripe Customer follow the instructions below. If you use another payment gateway, refer to your provider's documentation.

From the Manage Orders page

  1. Locate the order that you are refunding

  2. Click the action button to the right of the order.

  3. Select Refund Only from the drop down

  4. Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount to be refunded.

  5. Click Execute Refund.

2. Process the Return in Lightspeed

Log into Lightspeed. In the "Refund" tab of the sale, select the item(s) to refund in one of the following ways:

  • Clicking: Click "Refund" to the left of the item description. The original quantity purchased is automatically entered. If required, adjust the quantity of the item(s) to refund by entering your desired negative quantity.

  • Scanning: In the "Item" field, scan the item(s) until you see your desired negative quantity.

3. Mark the Order Returned in Run Free

Finally, mark the order as Returned in Run Free to move it to the returned tab on the Manage Orders page.

From the Manage Orders page

  1. Locate the order that you are refunding

  2. Click the action button to the right of the order.

  3. Select Mark Returned from the drop down

That's it! Once these three steps are complete, your order has been successfully returned.

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