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Strava API Version Check & Resync Process

This guide will walk you through the steps to verify the Strava API version your users are on and how to address common issues related to token expiration or sync errors.

Derek Wilkie avatar
Written by Derek Wilkie
Updated over a month ago

1. Check Strava API Version

  • Go to the Customer Profile within your Admin Tools.

  • Alternatively, have the user open the Hamburger Menu and navigate to Settings.

  • Look for the App Version:

    • If the version is 1.8.5, they do not need to update.

    • If the version is older than 1.8.5, an update is required.

2. Handling Token Expiration

  • Strava occasionally revokes tokens if they are not used for a while.

  • If this occurs, the user may receive a prompt once or twice.

  • To fix this:

    • Relink to Strava to trigger a resync.

3. Manual Sync

  • On the user’s Profile Page, click on the Running Man Icon.

  • This will manually trigger a call to resync Strava data.

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